Blue Jays update their fans about ticket refund policies

The Blue Jays made some announcements on Wednesday to clarify how their ticket refund policies are going to work for cancelled games this year.

While we wait to see if and when baseball we re-start in 2020, many fans have been wondering what the status is with the tickets they had already purchased. Thankfully the Blue Jays provided an update with answers on Wednesday.

We had already heard a few comments from Mark Shapiro, and we’ve covered the situation a bit at Jays Journal here so far, but there was still a fair bit of confusion. It would appear that was because franchises were waiting from some official direction from the league before making a public statement like the one the Blue Jays made on Wednesday. Previously games were considered “postponed” rather than officially “cancelled”, so there was a grey area, and one that left most fans waiting to get their money back. It’ll now be up to each individual franchise to handle things as they see fit, and fortunately it looks like the Blue Jays are doing the right thing.

So far they’re only addressing games that landed between March 26-May 31, but I would think that their full statement addresses all ticket holders. From the Blue Jays’ website:

“Refunds for games scheduled to take place between March 26 to May 31, inclusive, are now available for all ticket and suite products. Purchasers of Season Ticket Memberships, Ticket Packs, Group tickets, and Executive Suite licences will receive an account credit, with the option to obtain a refund, while fans with single game tickets can request a refund through their Ticketmaster account. Fans who purchased tickets from a secondary site should contact the company’s customer service department.’

That sounds like good news for anyone who was wondering whether they’d get their money back. According to the release, fans now have the option of taking an account credit for the future, or just getting a refund right away. That might not be so easy if you purchased your tickets from a reseller, but I imagine the pressure will be on those companies in the coming weeks as well.

It’s hard to say what’s going to happen beyond May 31 at this point, although it’s hard to imagine Major League Baseball jumping borders in order to get played. The league office is working on several different scenarios right now, including one that could see teams playing in their home ballparks without fans. That’s going to be next to impossible in Toronto right now with the border restrictions that are currently in place, but it’s hard to predict if that will continue into the summer.

For now, thankfully fans are able to get their money back, and it looks like the Blue Jays are taking the right stance in this whole situation. Hopefully all of the MLB teams will do the same.